Privacy

This privacy policy (the “Privacy Policy”) applies to all information provided to or collected by the Centre for Coaching (“we”, “us”, “our”), whether through our website (the “Website”), via email, post, by telephone, in-person and other online channels (hereafter referred to as Online Platforms), as well as in hardcopy format and through verbal communication.

Who we are

You can find details of all of our group entities below:

 Centre for Coaching (Pty) Ltd, South Africa

Centre for Coaching Switzerland:

• Centre for Coaching SUI Sàrl, Switzerland
• CfCSLeadership Consulting Sàrl, Switzerland

The Centre for Coaching website (available at www.centreforcoaching.ch) is owned and operated by The Centre for Coaching (Switzerland). The Centre for Coaching (Switzerland) is represented by both Centre for Coaching SUI Sàrl (CHE-146.483.684) and CfCSLeadership Consulting Sàrl (CHE-207.556.943), and the registered offices for both entities is Pré-Fontaine 9, 1269 Bassins, Switzerland.

We refer to the Centre for Coaching together with its group entities as CfC, “we”, “us”, or “our” in this Policy.

What Information do we collect?

Most of the information we collect is information provided directly by you. This may include:

• Contact information – information such as name, job title, company name, department, email address, physical mailing address and telephone number;
• Professional information – such as your employment background, job description and related information;
• Transaction information – your contact information, the services you are interested in, your purchasing requirements, your financial information, including credit card or other payment information;
• Responses to surveys – information you provide in responding to a survey on the Site, via an app or email, on the telephone or otherwise; and,
• Any other information collected.

We may also collect and process information obtained through the Site or the device you are using, including:

• Member information (including username and password);
• Location information (including GPS signals sent by a mobile device, location information gathered from social media networks or sensor or IP address data from your device;
• Information from cookies, web beacons or the internet, including your IP address, browser type, operating system, domain name, access times, which pages you visit within our Site and referring website addresses – for more on this, please see the next section below on how we use your information;
• If you ask us to connect with other sites (for example, if you ask us to connect with your Facebook account), we may get information that way; and,

• We may use publicly accessible information to verify the information we are provided with and to manage and expand our organisation.

Throughout the website, there may be forms to request information or to purchase or obtain products and/or services. These forms typically ask for contact information, financial information, and demographic information. Information from these forms is used to deliver the information, products and/or services that you request. It may also be used to notify you of future CfCproducts, services and/or opportunities that may be of interest to you. When completing these forms, please do not supply another person’s personal data to us unless we prompt you to do so and you have received that individual’s consent to do so.

What do we use your information for?

We may use your information:

• To provide the information, services or support you request and related after-sales services;
• To identify you, and to contact you from time to time with service updates;
• To send other messages that are useful to the service we provide, including messages regarding our various programmes as well as messages from and regarding The Centre for Coaching.
• To manage our relationship with you and to carry out any related administration;
• To provide personalized, targeted, or location-based content, services, and advertising from us.
• To comply with legal and regulatory obligations that we have to discharge.
• To establish, exercise or defend our legal rights or for the purpose of legal proceedings. To prevent and respond to actual or potential fraud or illegal activities.
• We also collect and process this data using cookies. You can find information on how cookies work below.

What are our grounds for using your personal information?

We rely on the following legal grounds to process your personal information, namely:

• Consent – we may (but usually do not) need your consent to use the personal information you provide. You can withdraw your consent by contacting us (see below).
• Our legitimate interests – we may use your personal information for our legitimate interests, some examples of which are given above.
• Compliance with law or regulation – we may use your personal information as necessary to comply with applicable laws and regulations.

 

Do we use children’s personal data?
Our Site is not aimed directly at children under the age of 13. We do not knowingly collect personal data about children under 13.

How long do we keep, and how do we protect your information?

We hold your personal information for as long as is necessary for the relevant purpose for which we are using it and for any minimum periods which we are required to by law or regulation.

We implement a variety of appropriate security measures to maintain the safety of your personal information.

What choices and rights do you have?

You have a number of legal rights in relation to the personal information that we hold about you. These include:

• You can obtain a copy of your personal information.
• You can ask that we correct your personal information if it is inaccurate or incomplete or erase your personal information in certain circumstances. Please note that in some circumstances, we are legally entitled to retain it.
• You can request that we restrict our processing of your personal information in certain circumstances. Please note that in some circumstances, we are legally entitled to retain it.
• You can withdraw consent, although in certain circumstances it may be lawful for us to continue processing without your consent if we have another legitimate reason (other than consent) for doing so.
• You can have a right to receive a machine-readable copy of your personal information, where applicable.

Should you wish to request any of the elements above,  please contact info@centreforcoaching.ch. We may need to request specific information from you to help us confirm your identity.

If you think that any of your rights have been infringed by us, you may lodge a complaint with the relevant data protection authority.

Do we use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information (cookies explained here: http://www.allaboutcookies.org/).

We use cookies to understand and save your preferences for future visits and compile aggregate data about Site traffic and Site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third party suppliers or contractors who assist us in operating our Site, conducting our business, or providing our offering to you (e.g. IT and communications service providers) and who may process your personal information for the purposes described in this Privacy Policy.

In addition, we may also share your personal information to the extent required by law, regulation or court order (e.g. when we are under a duty to disclose your personal information in order to comply with a legal obligation).

When we transfer your personal information outside Europe, we will ensure that it is protected and transferred in a manner consistent with legal requirements applicable to the information. For instance, the country to which we send the personal information may be approved by the European Commission, or the third party provider has signed an approved contract that gives your personal information the same protection it has in the European Economic Area (EEA). Where we use third party providers in the United States, we may transfer personal information to them if they are part of the Privacy Shield scheme, which requires them to provide a similar level of protection of your personal data to that which is required in the EEA.

Posting Comments
Our Site allows for posting a comment. When you post information on a discussion board or comment publicly on an article on our Site, the information you post and your username are publicly accessible. This information can be viewed online and collected by other people. We are neither responsible for the way such people use this information nor for the privacy of any personal information that you post in our online community or other public pages of our Site or those of a third party site that posts our articles (e.g., Facebook). We strongly recommend that you avoid sharing any personal details, especially information that can be used to identify you, in particular your name, age, address and name of your employer.

Links
Our Site includes hyperlinks to websites that are provided and maintained by third parties. We have no control over the content of such websites and the data protection practices that apply to such websites, and you acknowledge that we have no responsibility or liability for in respect of such websites and advise you to review the privacy policy of such websites before accessing them.

Changes to our Privacy Policy
We reserve the right to amend this Privacy Policy at any time. Amendments shall apply as soon as they are published on this Site. You are expected to check this page on a regular basis to take note of any changes we make, as they are binding on you.

This Privacy Notice is dated 03 May 2021. It may be updated from time to time, in which case we will post the updated version here or alert you directly.